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Exchanges and Returns

The Customer has a period of 14 days from the date of delivery of the order, for the return or exchange of products.

All products available in the Wishirt catalog are produced to order, respecting the model, size, color and design indicated by the customer.
The website has all the information on the models, sizes and colors of the articles.

Exchanges or returns of products with customization options for names, dates or texts are not accepted.
Returns are only accepted if the product has some kind of defect.

You can exchange products for a new size, which do not have any type of customization in the design or text.
As they are products produced to order, on purpose for each customer, this exchange for a new size has a cost depending on the type of product.

Exchange unit price for new size:
- Short-sleeved T-shirt: 7.00Eur
- Long-sleeved T-shirt: 10.00Eur
- Sweatshirt: 15.00Eur
- Hoodie: 20.00Eur
- Babygrow: 8.00Eur

How to proceed
To exchange, send an email to [email protected], indicating the order number and the products you want to exchange.
Upon receipt of the email, we will send you instructions on how to exchange or return.

The return or exchange of products applies exclusively to products that can be returned in the same conditions in which the customer received them. Please return the product, using or including the original packaging. It must also include all instructions, labels, documents and product packaging.

No refunds or exchanges will be made if the product has been used beyond the simple opening of its packaging or if it has been damaged. Therefore, the customer must be careful with the products while they are in their possession.

After examining the items, we will inform you if you are entitled to a refund of the amounts paid or an exchange for another product.

In case of return, the amount paid for the returned products will be refunded. The customer will be responsible for the direct costs of returning the product.

The customer must ensure that the return of the products is carried out through a method that guarantees proof of delivery and subsequent receipt of the object.

Please note that if you decide to return the products to us on charge, the order will not be accepted and will be returned to the sender.

If you have any questions, you can contact us using our contact form or on +351 251 709 002 (National landline call - PT).